Terms of Delivery
Terms and Conditions
General
Rento Hockey Oy (Business ID 3484344-4) sells products to businesses and adults. These terms and conditions apply to the ordering of products from our online store and related deliveries.
These terms and conditions are valid starting from 15.12.2024. We may change the terms unilaterally from time to time, so please review these terms every time you order products from our online store.
Products and Product Prices
The features and prices of products in the online store are presented in the product descriptions. We reserve the right to change prices and shipping fees, so please check the prices in the shopping cart before confirming the order. The product prices include taxes, which are shown in the shopping cart and order confirmation.
Shipping Costs
Shipping costs that may be charged for the order depend on the product itself (e.g., weight, packaging) and the selected delivery method. Shipping costs are automatically added to the total amount of the order. You will see the shipping costs (if applicable) in the shopping cart before you confirm the order.
Ordering and Contract
You can order products from our online store by adding them to the shopping cart, confirming the order, and paying for the contents of the shopping cart through the payment service. By ordering from our online store, you are expected to be familiar with and agree to the terms and conditions in effect at the time. You understand that your confirmed order is binding and creates a contract between us in accordance with these terms and conditions, except as specified later regarding the right to return.
Payment and Payment Methods
Payment Service Provider
The payment processing service is provided by Paytrail Oyj (Business ID 2122839-7), in cooperation with Finnish banks and financial institutions. Paytrail Oyj appears as the payee on your account statement or card bill and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In case of complaints, please contact the product supplier primarily.
Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com
Order and Payment Confirmation
After a successful order, an order confirmation will be sent to your email, so please provide your email address when placing the order. The order confirmation also confirms the payment method used.
If for any unforeseen reason we cannot confirm your order, we will notify you by email as soon as possible.
Delivery Method
We will deliver your order using one of the delivery methods listed on our website, which you can select during the order process.
Delivery Time
Our usual delivery times are 2–5 business days, depending on the order and delivery method. More specific times are provided with the product options.
Right of Return and Return Conditions
The return policy page contains more information about the right of return according to consumer protection law.
Checking the Shipment, Errors, and Issues
Please check the delivery immediately upon receipt. If the product is lost or damaged during shipping, or if it does not match your order or is defective, please report it as soon as possible, and no later than 14 days from receipt, to our Customer Service. We will arrange to correct the error. In consumer sales, we follow the mandatory error liability provisions of the Consumer Protection Act.
Customer Service
Our staff is available to assist you with any questions related to your order. Please contact us by email or phone:
rentohockeyshop@gmail.com
+358449702214
Limitation of Liability
Rento Hockey Oy is not liable for any indirect or direct damage related to the order, delivery, or product, or for any other damage arising from the above, except to the extent that mandatory provisions of the Consumer Protection Act or other mandatory laws dictate otherwise.
Disputes
We aim to resolve any disputes regarding your order primarily through negotiation. Please contact our Customer Service first to resolve the matter.
If a dispute related to the sales contract cannot be resolved through negotiations, the consumer may submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before submitting the matter to the Consumer Disputes Board, the consumer must contact the consumer advice service at the local magistrate’s office (www.kuluttajaneuvonta.fi).