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Right of Return and Complaints

Right of Return

You have a 14-day exchange and return right for the products you ordered, as per the Finnish Consumer Protection Act. The 14-day period begins from the day you receive the product. The right of return does not apply to customized products, such as items with a printed name or any other personalized text.

To initiate a return, please send a return notification by email to rentohockeyshop@gmail.com. You can also contact our customer service, which will assist you with the return process. The customer service number is +358403500282.

The returned product must be unused and in its original condition. The product packaging must also be in resellable condition. Any product tags or labels attached to the item should not be removed from the returned products. The returned item should be carefully packed to avoid damage to the product or packaging during transit. We recommend using the same packaging in which the product was delivered.

If you are returning the ordered products, they must be returned without delay and no later than 14 days from the date you notify us of the return. The returner must provide proof that the item was returned within the specified time, for example, with a return receipt. The returner is responsible for the costs of return shipping. These costs will not be reimbursed.

Our return address:

Rento Hockey Oy
Kilpeläntie 7b
98380 Kuusamo
rentohockeyshop@gmail.com

Complaints

Complaints related to the order and delivery must be addressed to our customer service no later than seven (7) days from receiving the order. The customer is obligated to check the delivery and review the user instructions before using the product.

The warranty period for products is 30 days from purchase/delivery.

If a product has defects after use, please contact our customer service. To file a complaint, please send an email to rentohockeyshop@gmail.com with the following information:

  • Your contact details (name, address, email, and phone number)
  • A picture of the purchase receipt (with warranty/serial number visible)
  • Reason for the complaint (how the product was damaged or broken)
  • Pictures of the damaged/broken product from different angles (4-6 pictures)

The product is not covered under warranty if it was damaged by an external force (e.g., a skate blade cut on a stick).
The defective product will be replaced with a similar item (customized products will be replaced with a similar item without customization).